The patient experience

Fast, quality outcomes, transparently-priced treatment

Our unfaltering dedication to quality is something we are very proud of; we constantly strive to do things better for our patients. This ethos has led to innovative, evidence based developments to our procedures and ongoing improvements to the patient experience.

The Care Quality Commission (CQC), an independent regulator of health and social care in England, rated us ‘Good’. This means you can rest assured that our services are safe, reliable and patient-focused.

We know that our performance is a vital part of trusting us to care for you or loved ones, which is why we want to share the following information with you.


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What you will get

  • The highest quality care
  • A named consultant from start to finish

What you won’t get

  • Any compromise on safety or outcome
  • Any hidden extra costs


As a day visitor

Before your operation

Your appointment letter will state the time of your appointment. Please give yourself plenty of time to travel to the hospital.

Ensure you drink plenty of water as you may need to have a urine or blood test. This is especially relevant to urology and gynaecology patients.

If you require glasses please make sure you bring them with you, as you may need to read and fill out paperwork.

Make sure you have a detailed list of the medication you are currently taking and have taken in the past.

If you are an ophthalmology patient, please do not drive yourself to the hospital.

Disabled access

All areas of our hospital are accessible to wheelchair users. Portable hearing loops are available at the main reception desk and can be carried around the hospital as required.

During your visit

The nature of your day visit depends on whether you are undergoing diagnostic testing, minor surgery, or a different procedure although.

If you are undergoing a procedure or treatment on the day, our team will ensure that you can recover in a safe and comfortable environment. Your Consultant and nurses will monitor you closely and decide when you are ready to leave.


As an overnight patient

Your pre-admission appointment

You will see several members of our team at your pre-admission appointment and may be asked a lot of similar questions: this is because we need to be absolutely sure we have the right information.

We will undertake as many tests as possible on the day of your appointment, but you may need to return for a specialist visit.

Your pre-admission appointment is also an opportunity for you to meet the consultant who will perform your treatment. Feel free to ask any questions you wish – you may even want to write these down ahead of your appointment. They will explain any special preparations you may need to make before your treatment.

Don’t forget to bring…

Are you staying overnight in our inpatient ward? Remember to bring the following items with you:

  • a nightdress or pyjamas (preferably knee length or shorts)
  • day clothes
  • clean underwear
  • dressing gown and slippers
  • toiletries
    • toothbrush
    • toothpaste
    • shampoo
    • shower gel
    • deodorant
    • body cream
  • medication you normally take (in original boxes)
  • a list of doses for each medicine
  • sanitary towels or tampons
  • razor and shaving material
  • comb and hairbrush
  • if you are using a hearing aid, pack the case and spare batteries
  • glasses or contact lenses with case
  • mobile phone and charger
  • entertainment like a book or magazines
  • important telephone numbers

Please remember that all valuables and money is brought in at your own risk. You are advised not to bring in laptops, tablets and jewellery.

Family and visitors

Your family and friends are welcome to visit you.

Please be aware that visiting hours vary from hospital to hospital.

Please read our COVID-19 FAQs before having visitors during the coronavirus pandemic. This is for your safety and protection.

Your room

We offer free Wi-Fi access for patients and visitors.

If you’re staying with us, you’ll be in either a single en-suite room or a same-sex shared en-suite room depending on your preference. This is part of our commitment to patient dignity, and helps ensure a more comfortable and relaxed stay.